Mobile Crisis Intervention is a service where we respond to an individual experiencing a mental health or substance use crisis. Comprised of trained professionals with lived experience and an on call licensed clinician, the team provides immediate support, stabilization, and connection to ongoing care, all at the location where the crisis takes place. The service also includes follow up care in the days that follow.

A crisis is a critical moment when a person’s mental health or substance use issues escalate to the point of severe distress, risk of harm, or significant disruption in daily life. The following are common examples of such crises. One does not need to be previously diagnosed in order to be experiencing a crisis. Anxiety and Panic Attacks: A person suddenly feels overwhelming anxiety in a crowded place, leading to hyperventilation and an intense fear of losing control. Depression and Suicidal Ideation: An individual begins withdrawing from loved ones and planning how to end their life, or they feel persistently sad and lose interest in daily activities without developing a self-harm plan. Substance Use Withdrawal: A person trying to reduce their alcohol consumption starts shaking, sweating, feeling nauseous, and is having difficulty caring for themselves. Psychotic Episodes: Someone starts hearing voices and believes they are being watched or followed, leading to paranoia and disorganized thinking. Self-Harm: A teenager experiencing emotional pain begins cutting their arms in an attempt to manage overwhelming feelings of sadness and anger. Acute Stress Reaction: After experiencing a stressful day at work, someone feels jittery, on edge, has trouble concentrating, and is finding it difficult to manage daily tasks. Manic Episodes: An individual with bipolar disorder suddenly engages in risky behaviors, such as excessive spending or reckless driving, believing they have limitless energy and abilities. Eating Disorder Crises: Someone with anorexia nervosa begins excessively restricting food intake and skipping meals, leading to significant weight loss but no immediate medical danger. Post-Traumatic Stress Disorder (PTSD) Flashbacks: A military veteran hears fireworks and suddenly believes they are back in a combat zone, reliving traumatic events with intense fear and anxiety. Aggression: During a disagreement, someone becomes verbally aggressive, raising their voice and making threats, but does not become physically violent.

We currently serve individuals in Los Angeles County.

An individual experiencing a mental health or substance use crisis can use our services. This includes individuals, families, friends, or community members concerned about someone's well-being.

You can access our services by calling/texting our 24/7 helpline or by using the live chat feature on the website. Our team will guide you through the process to ensure you receive prompt assistance.

When you reach out, our professionals will listen to your concerns, gather important information, and dispatch a crisis response team to your location. Once on site, the team will provide immediate stabilization care, and connect you to ongoing care, when appropriate. In the days that follow we will follow up with you to ensure you are on the right path to wellness and stability.

Yes, if you are concerned about someone else's mental health or substance use, you can contact our helpline on their behalf. Our team will work with you to understand the situation and provide appropriate assistance.

Our goal is to respond as quickly as possible. The exact response time can vary depending on your location and the specifics of your situation, but we prioritize promptness in all our dispatches. The time until the team arrives is no later than an hour from the time you reach out to us but often times it's sooner.

We strive to provide compassionate and appropriate care without involving law enforcement. However, if there are severe safety concerns concerning the individual, responders, or bystanders, we will coordinate with local emergency services to ensure everyone's safety.

We strive to provide compassionate and appropriate care without involving EMS whenever possible. However, if there are severe medical concerns, we will contact local emergency services to ensure the individual receives appropriate and prompt medical attention.

If you cannot use a phone, you can reach out through the live chat feature on our website. We are committed to providing assistance in any way we can.

Our crisis intervention teams include trained professionals with lived experience and on-call licensed clinicians, all equipped with the skills to handle crises with exceptional care. The lived experience of our team members adds profound empathy and insight, ensuring a response that is both deeply understanding and highly effective.

Yes. Your privacy matters deeply to us. That’s why our teams arrive in everyday clothing and unmarked vehicles—so you can receive support without unwanted attention. Every step we take is guided by respect and discretion—without judgment, and without making a scene.

After stabilizing the crisis, we develop a personalized care plan and provide a warm referral (personal introduction) to appropriate ongoing care providers. If needed, we can also give or arrange a ride to those providers (hot handoff). We also conduct a follow-up check-in to support your continued recovery and adjustment.

Our services are covered by insurance. Please contact us if you have any further questions related to this.

We value your feedback and use it to improve our services. You can provide feedback through our website, by calling our corporate phone number, or by speaking directly with our team members during follow-up interactions.