This Is Our Story

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Why We Started:

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In our years of experience in the mental health and substance use fields, we witnessed firsthand the profound impact of delayed crisis intervention. Too often, individuals and families faced daunting crises without timely and compassionate support. We saw the heartbreaking consequences of this gap: individuals slipping through safety nets, families navigating storms alone, and communities grappling with escalating challenges. It was clear that existing systems were failing to provide the appropriate, swift, and holistic response needed during these critical moments.

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Engaging law enforcement and hospitalization as alternative means of intervention can result in detrimental outcomes in the short and long term. Police involvement often escalate tensions and further traumatize individuals in crisis, worsening their condition. Hospitalization, while necessary for acute care, can disrupt continuous support and overlook underlying issues, potentially prolonging recovery and heightening the risk of future crises. These methods often lack the personalized and appropriate care crucial for stabilizing individuals and preventing recurring emergencies.

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Driven by a passion for transformative change, CalmQuest was founded to fill this critical void in care. We envisioned a responsive, mobile team that could deliver immediate relief and support directly where it's needed most. Our goal isn't just to provide a service, but to instill strength and resilience in everyone we serve. CalmQuest emerged as a beacon of hope—a promise to bridge the gap and redefine crisis intervention with empathy, effectiveness, and unwavering commitment.

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Our Method:

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CalmQuest represents a bold departure from traditional crisis intervention models. Central to our approach is the integration of trained professionals with lived experience within our response teams. These individuals bring a unique perspective, having overcome similar challenges themselves. Their firsthand experience enhances empathy and trust, fostering a deeper connection with those in crisis and empowering them on their journey to optimal health and wellbeing.​​​ In addition, our teams include licensed clinicians who are on-call to handle more severe crises if they occur.

 

We operate around the clock, ensuring that our support is available whenever and wherever crisis strikes. Our trained professionals are not confined to offices; they go directly to the scene, offering compassionate support and immediate stabilization in real-time. This hands-on approach ensures that those in crisis receive the urgent care they need to navigate their crises safely.

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​But our mission doesn't end with crisis stabilization. We prioritize continuity of care through warm referrals / hot handoffs to ongoing support services, and providing local resources when applicable. This seamless transition ensures sustained assistance and guidance long after the initial emergency subsides. ​​​

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Our Commitment:

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At the heart of our mission is a dedication to breaking down barriers. We light up conversations about mental health and addiction, making these issues relatable and approachable for all, and empowering our entire community to grow stronger and more resilient together.

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We envision a world where quality care is a right for everyone, not just a privilege. Our commitment is to turn this vision into reality for everyone who reaches out to us. Each day, we lay the groundwork for lasting change, striving to build a society where every individual feels valued and supported, regardless of the challenges they face.

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