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Privacy Policy

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1. Introduction - CalmQuest values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our website and services. By using our services, you agree to the practices described in this Privacy Policy.
 

2. Information Collection - CalmQuest collects the following types of information:

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  • Personal Identification Information: Includes your name, contact details, and other identifiers that you provide when using our services.

  • Behavioral Health Information: With your consent, we may collect information related to your mental health or substance use in order to provide appropriate crisis intervention.

  • Communication Data: We may collect and store data from your communications with us, including phone calls, text messages, and live chat sessions.
     

3. Use of Information - We use the information we collect to:

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  • Provide and improve our crisis intervention services.

  • Communicate with you regarding your care and follow-up.

  • Conduct internal analytics and improve our service delivery.
     

4. Information Sharing - CalmQuest may share your information under the following circumstances:

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  • With Third-Party Service Providers: We may share your information with trusted third-party providers who assist us in delivering our services, such as communication platforms and electronic health record (EHR) systems.

  • With Healthcare Professionals or Emergency Services: If necessary for your safety, we may share your information with relevant healthcare providers or emergency services.

  • As Required by Law: We may disclose your information in response to legal processes, such as court orders or subpoenas.
     

5. Data Security - CalmQuest takes the security of your data seriously. We implement industry-standard security measures, including encryption and secure servers, to protect your information. However, please note that no system can be completely secure, and we cannot guarantee the absolute security of your data.
 

6. User Rights - You have the following rights regarding your personal information:

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  • Access and Correction: You can request access to and correction of your personal information.

  • Deletion: You can request the deletion of your personal information, subject to certain exceptions.

  • Withdrawal of Consent: You can withdraw your consent for data processing at any time.

  • Complaint: You have the right to file a complaint with a data protection authority if you believe your rights have been violated.
     

7. Cookies and Tracking - CalmQuest uses cookies and other tracking technologies on our website to enhance your user experience. You can manage your cookie preferences through your browser settings.
 

8. Communication Preferences - You can control how you receive communications from CalmQuest by adjusting your preferences. You may opt-out of non-essential communications at any time by following the instructions provided in the communication.
 

9. Children's Privacy - Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
 

10. Changes to Privacy Policy - CalmQuest reserves the right to update this Privacy Policy at any time. We will notify users of any significant changes. Your continued use of our services after such changes indicates your acceptance of the updated Privacy Policy.




11. Contact Information - If you have any questions or concerns about this Privacy Policy, please contact us at:

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Terms and Conditions

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1. Introduction - Welcome to CalmQuest. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions ("T&C"). These T&C govern your use of our services, including our mobile crisis intervention and communication platforms. If you do not agree with these T&C, please do not use our services.
 

2. Definitions 

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  • "Service" refers to the mental health and substance use mobile crisis intervention services provided by CalmQuest.

  • "User" refers to any individual accessing or using our services.

  • "Crisis Response" refers to the immediate support and intervention provided by CalmQuest in response to a behavioral health crisis.

 

3. Services Provided - CalmQuest offers mobile crisis intervention services to individuals experiencing behavioral health emergencies. Our services are designed to stabilize individuals in crisis and connect them with ongoing support. Services may be limited by geographic location and specific crisis situations.

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4. User Responsibilities - Users agree to provide accurate and complete information when using our services. Misuse of our services, including the false reporting of emergencies, is strictly prohibited. Users must engage with CalmQuest in good faith and comply with all instructions provided by our crisis response team.

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5. Communication - CalmQuest communicates with users through various methods, including phone calls, text messages, and live chat. By using our services, you consent to receive communications from CalmQuest and acknowledge that these communications may be recorded or monitored for quality assurance and training purposes.

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6. Privacy - CalmQuest is committed to protecting your privacy. Our Privacy Policy, which is incorporated into these T&C, governs the collection, use, and sharing of your personal information. By using our services, you agree to the terms outlined in our Privacy Policy.

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7. Limitation of Liability - To the fullest extent permitted by law, CalmQuest disclaims any liability for damages or outcomes resulting from the use of our services. CalmQuest is not responsible for the actions or decisions of third-party services or organizations, including but not limited to hospitals, law enforcement, or other emergency services.

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8. Dispute Resolution - Any disputes arising from or related to these T&C or the use of our services shall be resolved through mediation or arbitration, as agreed upon by the parties. These T&C shall be governed by and construed in accordance with the laws of the State of California.

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9. Changes to Terms - CalmQuest reserves the right to update or modify these T&C at any time. We will notify users of any significant changes. Your continued use of our services after any such changes indicates your acceptance of the new T&C.

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10. Contact Information - If you have any questions or concerns about these T&C, please contact us at:

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